FAQ (child)
Down below, we answered all your most frequently asked questions.
And if you have any others, don’t hesitate to contact us.
Tips and Care
How do I take care of my children's anti-drowning T-shirt?
Keep the Floatee in a dry and temperate place (for example, your wardrobe with your other T-shirts).
You can machine wash the T-shirt part of the Floatee (that is in contact with the skin), making sure remove the inflatable life jacket part and inflator - see tutorial how to pull out and put back the life jacket.
Once a year (after 1st annual use), you need to inspect the Floatee – see tutorial.
We can also take care of it for you through our maintenance service, with the replacement of the T-shirt included in the price!
How do I deflate and recharge the children's anti-drowning T-shirt after inflation?
To deflate the T-shirt after inflation, you need to (like with armbands or swimming rings) open the deflating valve located on top of the inflatable life jacket and press on the life jacket.
To recharge the T-shirt after it’s been inflated, all you have to do is buy a recharge, unscrew the used gas and water detection capsules and screw in the new ones.
Here you will find a full tutorial.
We can also take care of it for you through our recharging service - the recharge is included in the price!
All our tutorial videos on the children's anti-drowning T-shirt
All our tutorials are available on 1 page, to help you visualize all possible operations on your side.
Your fabrics are Oeko‑Tex certified. What does this mean?
Anti-UV T-shirt's second life – how do I get a gift card?
It’s very simple, you need to send us a request for an “anti-UV T-shirt second life”, and we will send you a return slip.
We will then email you a voucher, the value of which depends on the condition of the T-shirt.
See our second life page for more information.
I have a recharge for an adults' product. Can I use it on my children's product?
No, under no circumstances should you use a recharge for an adults' product on your children's T-shirt! The gas content is totally unsuitable for a child's product.
Could the gas cylinder explode if exposed to extreme heat or direct sunlight?
Orders and Payments
How can I pay?
Visa, Mastercard, Bank card, E-bank card, Eurocard, American Express, PayPal.
If you want to use any other method of payment, don’t hesitate to contact us.
Can I pay in several times/installments?
Yes! You can pay in 3 instalments thanks to our partner Alma, we even take care of the fees!
However, it is not possible for the e-gift cards. This payment option is deactivated on the checkout page if there is an e-gift card in your cart.
In case of question, do not hesitate to reach us.
hello@floatee.co
How do I use my promo code?
Promo codes allow you to get a discount or other promotions when you place an order on our website. Here’s how to benefit from one:
1. Choose the products you want to order on our online store.
2. Continue to your cart. Click on “I have a promo code”, located to the right of your coordinates, under your order summary. A promo code can also be applied at the delivery and payment page.
3. Type in your promo code, then click on the arrow on the right or on your keyboard’s enter key. A confirmation message will automatically show up on your screen with your discount.
When will I be charged?
As soon as you have confirmed your order, we will initiate payment.
How do I cancel or change my order?
Contact our team: we will answer in less than 4 hours from Mondays to Saturdays, 9am to 6pm.
If your order is already packed, it isn’t possible to cancel or change it, you will have to return it.
Deliveries
What are the delivery times and prices?
A delivery time estimate is given when you order. It is given in working days and is the average time it takes for order processing and delivery.
For mainland France:
For orders 100€ or more, Colissimo postage to a “Point Relais” or at home is free.
For French Department Overseas and other countries:
The delivery fees depend on the country.
What countries do you deliver to?
Worldwide, with the exception of countries subject to export restrictions from France.
How can I track my order?
As soon as your order leaves our store, you will receive a shipping confirmation e-mail, with your tracking number.
Once the order is shipped, your tracking number will also appear in your customer area, in the "My orders" tab.
What do I need to watch out for during delivery?
When you receive your order:
1) Check your package in the presence of the delivery person.
2) Turn down the package if it is in a bad state/refurbished/wrapped in tape that isn’t ours/too light/opened during transport/ or if some articles are missing, etc.
Don’t hesitate to check the contents of your package in the presence of the delivery person or post office worker.
3) If you need to, contact our team, we will answer in less than 4 hours from Mondays to Saturdays, 9am to 6pm
hello@floatee.co
If the order is marked delivered but you haven’t received it:
1) Check the delivery address provided.
2) Check if you have a non-delivery notice in your post-box (or your neighbours’).
3) Contact our team, we will answer in less than 4 hours, Mondays to Saturdays, 9am to 6pm
hello@floatee.co
How do I change the delivery address?
If you have just put your order through, contact our team, we will answer in less than 4 hours from Mondays to Saturdays, 9am to 6pm
hello@floatee.co
If your order is already sent, contact the shipping company with your tracking order (note: French numbers, CET time):
- Colissimo: 3631 (French phone) Mondays to Fridays, 8:30am to 7:00pm and Saturdays, 8:30am to 1pm.
- Chronopost: 0033 9 69 39 13 91 Mondays to Fridays, 8:00am to 7:00pm and Saturdays 8:00am to 12:00pm.
- Mondial Relay: 0033 9 69 32 23 32 Mondays to Fridays, 9:00am to 12:00pm and 2:00pm to 6:00pm.
What should I do if my order is late?
Should your order have been delivered a while ago, but still nothing?
First of all, check the delivery address provided.
Then, if it is right, there are two possible scenarios:
- A mishap in production and we are late. In this case, we must have warned you by e-mail. Check your spam box too!
- You haven’t received any e-mail. In this case, contact our team, we will answer in less than 4 hours from Mondays to Saturdays, 9am to 6pm
hello@floatee.co
Exchanges and Returns
How can I exchange a product/bad article received?
As soon as you receive your order, we suggest you check all received articles and report any hidden defect as soon as possible, by joining some photos of the article and its label.
You can return your order without particular constraint during a 14-day period after reception, except that the product shall be in the same state than at reception: original packaging, labels attached, article not worn or washed, etc.
If the article you return is not in the same state than at reception or if it was bought several months ago, we won’t be able to guarantee an exchange or a refund.
Nevertheless, we’ll keep listening to find a solution together!
More information in our General Terms and Conditions.
What are the return conditions?
You have the possibility to return any article that doesn’t suit your needs when bought on our online shop, within a 14-day period after reception or in case of non-conformity. More information in our General Terms and Conditions.
Make sure that it follows these criteria:
The article is in its original condition, with labels attached.
It hasn’t been washed or worn (except to have been tried on).
We reserve the right to refuse any return that doesn’t respect these conditions.
If your article has been cleaned, is stained (makeup, deodorant, sweat marks, etc.) or has a strong smell (perfume, kitchen smells, etc.), it will be sent back to you.
If you bought your article through one of our distribution partner, the return is to be seen directly with this distribution partner.
How do I return my product?
After having checked that your articles meet our return conditions, all you need to do is ask us via our customer service. More information in our General Terms and Conditions.
For more information, contact our team, we will answer in less than 4 hours from Mondays to Saturdays, 9am to 6pm
hello@floatee.co
What happens when the refund has been sent to an expired/cancelled bank card?
If the card you had used to order has expired or if you cancelled it, don’t worry.
Refunds are linked to your bank account.
Your bank will do what is needed so all payments and refunds are made on your bank account.
