Recharging service including recharge

Need to install a recharge on your product? We'll take care of it for you!

You can change the Floatee© recharge yourself ... or get the help of our expert team 😃!

💜 To put a Floatee product back into use after it’s been inflated

💚 Send us your product to be refilled, and we'll replace the recharge!

💙 For an product that's always ready to use 💪 

• A single-use refill service, comprising the recharge (which replaces the one that has been used for the product in question) and the replacement process
• Shipping and return costs

After you have placed your order, you can choose to activate this service at a time of your choosing.

Once you've decided, here are the steps to follow:

1. Contact our customer service department via hello@floatee.co or our online form, specifying the subject of your request, the number of your order for this service, the description of the product concerned (example: a 4-year-old yellow anti-drowning T-shirt), and your address (for initial shipment and return shipment - please specify if different).
2. Our customer service department will respond by sending you a shipping label
3. Prepare your shipment with the product concerned, deflated beforehand, with the T-shirt or jacket and the technical part (life jacket + trigger). The package must be hermetically sealed.
4. Stick the shipping label on your package
5. Entrust your shipment to the carrier.
6. On receipt at our premises, we will replace the recharge within one working day.
7. We'll send your product back to you ready to use!

This service is charged per recharge and is not a subscription.

Shipping and return costs are included in the price of the service.

Due to transport times to and from our premises, the complete cycle may take up to a week from your initial shipment.

◬ The gas cylinder and water detector screwed to the automatic inflator, or the gas cylinder screwed to the manual inflator, are for single use. If the anti-drowning T-shirt is inflated, the cylinder needs to be replaced (as well as the water detector in case of automatic inflator).

This service is not a subscription; each recharge is deducted individually. If, for example, you wish to send 2 T-shirts for recharging, you will need to order 2 services.

If you choose to return your T-shirt by your own means, without using the shipping label provided by us, you remain responsible for your shipment in the event of loss or damage by the carrier.