Down below, we answered all your most frequently asked questions.
And if you have any others, don’t hesitate to contact us.
To see the answer, click on the question!
What is Floatee, and what’s the difference with armbands, swimming vests, etc.?
A new solution to protect children aged 1 to 6 years from drowning, Floatee is an anti-UV T-shirt that automatically turns into a life jacket if your child ends up in water (if it falls in or decides to go for an unsupervised swim).
Contrary to swimming instruction aids, it isn’t designed to be used in the water, nor is it made to teach your child to swim.
You can find the comparison between these devices here.
How does the anti-drowning t-shirt work?
The anti-drowning t-shirt is automatically inflating in case of immersion (child falling in the pool, river, etc.). The life jacket part inflates in less than 3 seconds and ensures the child's airways remain out of water.
It is not activating in case of limited spraying: rain, water pistol, splash or spilt liquid, etc.
Before wearing the anti-drowning t-shirt, please ensure all elements are correctly in place: t-shirt, life jacket with automatic inflator system.
Once inflated, it is possible to recharge without replacing the whole anti-drowning t-shirt (the life jacket part can be dissociated from and reassociated with the t-shirt).
More information in our tutorials.
I have forgotten my login information
Your username is easy to remember: it’s the e-mail address you provided.
To get your password, click here
Enter your e-mail address, then click on "Forgotten password?"
If you don’t receive an e-mail, it is possible that you haven’t created an account yet and that you ordered in the past without logging into one. Please also check your spam folder.
Can I fly with my anti-drowning T-shirt?
Yes, but while respecting some rules. Check our dedicated page to know more.
Tips and Care
Our support videos
All our tutorials are available on 1 page, to help you visualize all possible operations on your side.
How do I take care of my Floatee?
Keep the Floatee in a dry and temperate place (for example, your wardrobe with your other T-shirts).
You can machine wash the T-shirt part of the Floatee (that is in contact with the skin), making sure remove the inflatable life jacket part and inflator (see lifecycle part).
Once a year (after 1st annual use), you need to inspect the Floatee – see tutorial.
Is the anti-drowning T-shirt reusable after inflation?
Yes, the anti-drowning T-shirt has been designed to be easily reused after inflation but also when the child has grown:
- the life jacket is easily separable from the T-shirt to allow machine washing and access to the inflator
- to recharge, all you need to do is unscrew the used gas and water detection capsules and screw in the new ones included in the recharge
- when your child grows, you can keep the life jacket part, and we’ll buy the anti-UV T-shirt part back
Watch the detailed recharge tutorial.
How do I deflate and recharge the T-shirt after inflation?
To deflate the T-shirt after inflation, you need to (like with armbands or swimming rings) open the deflating valve located on top of the inflatable life jacket and press on the life jacket.
To recharge the T-shirt after it’s been inflated, all you have to do is buy a recharge, unscrew the used gas and water detection capsules and screw in the new ones.
Here you will find a full tutorial.
Anti-UV T-shirt's second life – how do I get a gift card?
It’s very simple, you need to send us a request for an “anti-UV T-shirt second life”, and we will send you a return slip.
Then, we will examine the state of the anti-UV T-shirt and will e-mail you a gift card between 5€ (bad condition) and 20€ (excellent condition).
Orders and Payments
How can I pay?
Visa, Mastercard, Bank card, E-bank card, Eurocard, American Express, PayPal.
If you want to use any other method of payment, don’t hesitate to contact us.
Can I pay in several times/installments?
Yes! You can pay in 3 instalments thanks to our partner Alma, we even take care of the fees!
However, it is not possible for the e-gift cards. This payment option is deactivated on the checkout page if there is an e-gift card in your cart.
In case of question, do not hesitate to reach us.
How do I use my promo code?
Promo codes allow you to get a discount or other promotions when you place an order on our website. Here’s how to benefit from one:
1. Choose the products you want to order on our online store.
2. Continue to your cart. Click on “I have a promo code”, located to the right of your coordinates, under your order summary. A promo code can also be applied at the delivery and payment page.
3. Type in your promo code, then click on the arrow on the right or on your keyboard’s enter key. A confirmation message will automatically show up on your screen with your discount.
When will I be charged?
As soon as you have confirmed your order, we will initiate payment.
How do I cancel or change my order?
Contact our team: we will answer in less than 4 hours from Mondays to Saturdays, 9am to 6pm.
If your order is already packed, it isn’t possible to cancel or change it, you will have to return it.
What are the delivery times and prices?
A delivery time estimate is given when you order. It is given in working days and is the average time it takes for order processing and delivery.
For mainland France:
For orders 100€ or more, Colissimo postage to a “Point Relais” or at home is free.
For French Department Overseas and other countries:
The delivery fees depend on the country.
What countries do you deliver to?
Mainland France and French Overseas Departments and Territories, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.
How can I track my order?
As soon as your order leaves our store, you will receive a shipping confirmation e-mail, with your tracking number*.
Once the order is shipped, your tracking number will also appear in your customer area, in the "My orders" tab.
*For Mondial Relay, you need to copy-paste the tracking number and give the post code of your delivery address to be able to track the delivery.
What do I need to watch out for during delivery?
When you receive your order:
1) Check your package in the presence of the delivery person.
2) Turn down the package if it is in a bad state/refurbished/wrapped in tape that isn’t ours/too light/opened during transport/ or if some articles are missing, etc.
Don’t hesitate to check the contents of your package in the presence of the delivery person or post office worker.
3) If you need to, contact our team, we will answer in less than 4 hours from Mondays to Saturdays, 9am to 6pm
If the order is marked delivered but you haven’t received it:
1) Check the delivery address provided.
2) Check if you have a non-delivery notice in your post-box (or your neighbours’).
3) Contact our team, we will answer in less than 4 hours, Mondays to Saturdays, 9am to 6pm
How do I change the delivery address?
If you have just put your order through, contact our team, we will answer in less than 4 hours from Mondays to Saturdays, 9am to 6pm
If your order is already sent, contact the shipping company with your tracking order (note: French numbers, CET time):
- Colissimo: 3631 Mondays to Fridays, 8:30am to 7:00pm and Saturdays, 8:30am to 1pm.
- Chronopost: 09 69 39 13 91 Mondays to Fridays, 8:00am to 7:00pm and Saturdays 8:00am to 12:00pm.
- Mondial Relay: 09 69 32 23 32 Mondays to Fridays, 9:00am to 12:00pm and 2:00pm to 6:00pm.
What should I do if my order is late?
Should your order have been delivered a while ago, but still nothing?
First of all, check the delivery address provided.
Then, if it is right, there are two possible scenarios:
- A mishap in production and we are late. In this case, we must have warned you by e-mail. Check your spam box too!
- You haven’t received any e-mail. In this case, contact our team, we will answer in less than 4 hours from Mondays to Saturdays, 9am to 6pm
Exchanges and Returns
How can I exchange a product/bad article received?
As soon as you receive your order, we suggest you check all received articles and report any hidden defect as soon as possible, by joining some photos of the article and its label.
You can return your order without particular constraint during a 14-day period after reception, except that the product shall be in the same state than at reception: original packaging, labels attached, article not worn or washed, etc.
If the article you return is not in the same state than at reception or if it was bought several months ago, we won’t be able to guarantee an exchange or a refund.
Nevertheless, we’ll keep listening to find a solution together!
More information in our General Terms and Conditions.
What are the return conditions?
You have the possibility to return any article that doesn’t suit your needs when bought on our online shop, within a 14-day period after reception or in case of non-conformity. More information in our General Terms and Conditions.
Make sure that it follows these criteria:
The article is in its original condition, with labels attached.
It hasn’t been washed or worn (except to have been tried on).
We reserve the right to refuse any return that doesn’t respect these conditions.
If your article has been cleaned, is stained (makeup, deodorant, sweat marks, etc.) or has a strong smell (perfume, kitchen smells, etc.), it will be sent back to you.
If you bought your article through one of our distribution partner, the return is to be seen directly with this distribution partner.
How do I return my product?
For more information, contact our team, we will answer in less than 4 hours from Mondays to Saturdays, 9am to 6pm
What happens when the refund has been sent to an expired/cancelled bank card?
If the card you had used to order has expired or if you cancelled it, don’t worry.
Refunds are linked to your bank account.
Your bank will do what is needed so all payments and refunds are made on your bank account.